How many orders do you process monthly?

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Frequently Asked Questions

How does Newsletter pricing work?

You will need a Conversio Premium plan, as well as the Newsletter Add-on option enabled to send newsletters via Conversio. We have multiple tiers for the Newsletter Add-on option that are also based on your monthly order value (as is the case with your base Conversio Premium plan). Every tier includes the same features (no need to upgrade or downgrade between tiers), as well as unlimited sending (see our fair usage requirements).

Am I charged per email?

No. Our pricing tiers are based on the number of completed orders your store processes each month. You can send an unlimited number of follow-ups, abandoned cart emails, and campaigns.

What happens if I exceed my plan limits?

If your account needs to move to a new tier, we’ll let you know 7 days before the end of your current 30-day billing period. We’ll never prevent your emails from being sent out, even if you’re currently exceeding your plan limits.

Can I downgrade?

Yes, if your store is processing fewer orders than the tier you’re currently in, we will automatically downgrade your account to the correct tier.

How do you calculate the number of orders in a month?

We calculate this using a 12-month average.
The calculation is done with this formula:

x = Number of orders in the last year
y = Days passed since first order, max one year

(x / y) * 30 = average monthly order volume